Q: What services do you offer?
A: Thai Inclusive Care Services offers a comprehensive range of services under the NDIS program to cater to your diverse needs. Our services include self-management support and plan management support to help you navigate the NDIS process effectively. We also provide specialised support coordination and Support Independent Living (SIL) services.

 

In addition, our team assists with personal activities and personal care needs, travel and transport arrangements, as well as daily life tasks and personal activities. We further aid in household domestic tasks, innovative community participation, community and social activities engagement, exercise and personal training, and therapeutic support to ensure a well-rounded and holistic approach to your care.

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Q: How do I know if I am eligible for the NDIS?
A: To be eligible for the NDIS, an individual typically needs to meet the following criteria:

 

• Age: You must be under 65 years of age when you first apply for the NDIS.

• Residency: You must be an Australian citizen, hold a Permanent Visa, or a Protected Special Category Visa.

• Disability requirements: Your disability must be permanent and significant, affecting your ability to take part in everyday activities and impacting your functional capacity. The NDIS supports people with intellectual, physical, sensory, cognitive, and psychosocial disabilities.

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It's important to note that the eligibility criteria and assessment process can vary depending on your location and specific circumstances. To get a definitive answer regarding your eligibility for the NDIS, it's best to visit the NDIS website or contact your local NDIS office.

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Q: Do your carers speak Thai?
A: Yes, most of our carers speak Thai as well as English, but we also speak other languages. Please contact us to find out how we can help.

 

Q: How do you create personalised support plans?
A: Thai Inclusive Care Services follows a process that takes into account an individual's unique needs, goals, and preferences.

 

1. Assessment: We start by conducting a thorough assessment to understand the participant's needs, strengths, and areas of support. This assessment may include interviews with the participant, their family members and any other relevant support staff.

2. Goal setting: Together with the participant, we help identify short-term and long-term goals. These goals can be related to various aspects of life, such as independence, community participation, education, employment or health and well-being.

3. Support identification: Based on the assessment and goals, we identify the types of supports required to help the participant achieve their goals. These supports may include therapy, personal care, skill development or assistance with daily living activities.

4. Plan development: We create a detailed support plan that outlines the chosen supports, their frequency and the expected outcomes. The plan is designed to be flexible and adaptable, allowing for adjustments as the participant's needs and goals evolve over time.

5. Plan implementation: Once the plan is finalised, we work with the participant and their support network to implement the plan, regularly monitoring progress and making adjustments as needed.

6. Plan review: Periodically, the support plan is reviewed to assess its effectiveness and to make any necessary changes to better align with the participant's evolving needs and goals.

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Q: What types of disabilities do you support?
A: We assist individuals with a range of disabilities, including:

 

• Intellectual disabilities: These include conditions that impact cognitive functioning, learning, and adaptive skills, such as Down Syndrome, autism and developmental delays.

• Physical disabilities: Providers offer support to individuals with conditions that affect their mobility, strength, or coordination, such as cerebral palsy, spinal cord injury or muscular dystrophy.

• Sensory disabilities: These involve impairments in hearing, vision or other senses, and may include conditions like deafness, blindness or deafblindness.

• Cognitive disabilities: These disabilities impact an individual's memory, attention, problem-solving or decision-making abilities, and may include acquired brain injury or neurological disorders such as dementia.

• Psychosocial disabilities: Providers support individuals with mental health conditions that significantly affect their daily functioning, such as schizophrenia, bipolar disorder or major depressive disorder.

 

Q: How do you ensure the quality of your support workers and staff?
A: Thai Inclusive Care Services implements a range of measures and follows industry best practices to ensure staff quality, including:

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• Rigorous recruitment: We have a stringent recruitment process, including conducting comprehensive background checks, verifying qualifications and experience, and checking references to ensure we hire skilled and reliable staff members.

• Training and development: We invest in ongoing training and professional development programs to equip our staff with the necessary knowledge, skills and competencies to provide high-quality support services.

• Performance monitoring: Regular performance evaluations and feedback sessions are conducted to assess staff performance, address any concerns and identify areas for improvement.

• Compliance with regulations: We adhere to the NDIS Quality and Safeguarding Framework, which sets out the standards and guidelines for providing safe and high-quality support services.

• Code of conduct: We have put a code of conduct in place to guide the behaviour and actions of staff members, ensuring that they treat participants with dignity, respect and professionalism.

• Feedback and complaints handling: We have a system in place for participants to provide feedback or raise concerns about the support services they receive. This information is then used to improve service quality and address any issues.

 

Q: How do you handle feedback, complaints or concerns about the services provided?
A: Thai Inclusive Care Services encourages open communication and feedback from participants, families and stakeholders to identify areas for improvement. A designated contact person is responsible for addressing complaints while maintaining confidentiality.

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Upon receiving a complaint, we acknowledge it and initiate an investigation to gather relevant information. Based on the findings, we take appropriate action to resolve the issue, which may include modifying support plans, providing additional staff training or implementing new procedures. The outcome of the complaint is communicated to the participant, and information on additional escalation avenues is provided if necessary.

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For more information or to provide feedback, please contact us directly by filling in the online form, sending us an email or calling our customer service line at 0452 511 626. Any information you provide to us will be kept private and will not negatively affect our services to you, your family, or the person you are representing.

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Q: What can I provide feedback on?
A: You can provide feedback or make a complaint about any aspect of the work done by Thai Inclusive Care Services. This includes:

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• The quality of services you or someone you know has received

• The conduct or behaviour of staff or volunteers

• Any events, activities, workshops, or programs that have been organised by Thai Inclusive Care Services

Your feedback is important and will help Thai Inclusive Care Services to improve their services and better meet the needs of their clients and the community.
 
Q: How can I get in touch with Thai Inclusive Care Services?
A: Fill in the online form, send us an email or call our customer service line at 0452 511 626. We look forward to hearing from you!